Terms and Conditions - 3M Hostel & Suites
Please read these terms and conditions carefully before using our services.
By using our services, you agree to these terms and conditions.
1. Reservations and Payments:
All bookings are subject to availability and must be confirmed in writing.
· Payment Conditions:
a) Reservations through the 3M Hostel & Suites website booking engine and associated platforms:
I. Payment of 50% of the reservation value 2 days prior to check-in;
II. Payment of the remaining 50% of the reservation value on the day of check-in;
III. For reservations with a check-in deadline of less than 2 days, payment must be made according to the above points;
b) Reservations through specialized platforms and websites like Booking.com:
I. Read all described and applicable Terms and Conditions in each case. Note: each specialized website may present different Booking conditions.
c) Direct reservations (phone, email, or front desk):
I. Full payment must be made at the time of booking unless other payment methods and times have been agreed upon;
· Cancellation Conditions:
I. Free cancellation up to 2 days before check-in.
II. For cancellations within 2 days - 50% of the Value
III. In case of no-show, the total reservation value will not be refunded.
2. Check-in and Check-out:
· Check-in is available from 2:00 pm to 9:00 pm
· Check-out must be done by 12:00 pm
3. Personal Identification
You need to present your valid personal identification (expired documents will not be accepted).
We accept: Driver's License, Passport, or Citizen Card.
ALL guests, without exception, must present their individual identification.
Failure to present the documentation as required will result in denial of check-in. If any prepayment or deposit has been made to guarantee the reservation and you fail to present identification, not only will you not be checked-in, but there will also be no refund or compensation from the hostel.
4. Pets:
Pets are welcome upon prior request and payment of an additional fee.
Owners must sign a liability waiver and will be responsible for any damages caused by their pets.
· General Conditions:
I. The Owner agrees to ensure that the pet remains in areas designated by the hostel.
II. The Owner agrees to keep the pet under control at all times and ensure that it does not disturb other guests or hostel staff.
III. The Owner assumes full responsibility for any damages caused by the pet to the hostel facilities or the property of other guests.
IV. The Owner agrees to keep the pet properly fed, hydrated, and clean throughout their stay.
V. The Owner acknowledges that any violation of the hostel's policies regarding pets may result in expulsion from the establishment, without entitlement to a refund.
VI. The Owner agrees to fully reimburse any costs incurred by the hostel due to damages caused by the pet or any violation of this liability statement.
5. No Smoking:
Smoking is not allowed anywhere in the Hostel, except on the common outdoor terrace.
6. Pool Rules:
Supervision and Responsibility:
I. Pool usage is at the guest's own risk. 3M Hostel & Suites is not liable for any personal or material damages resulting from improper use of the pool.
II. Operating Hours: The pool will be available for use during hours designated by the hostel administration. Guests must strictly adhere to these hours.
III. Maximum Capacity: To ensure everyone's safety and comfort, the maximum pool capacity must be respected. In case of overcrowding, guests may be asked to wait their turn to use the pool.
IV. Use of Safety Equipment: It is highly recommended that all pool users know how to swim. The use of life jackets is recommended for children and individuals with limited swimming abilities.
V. Food and Beverage Prohibition: For hygiene and safety reasons, consuming food or beverages within the pool area is strictly prohibited.
VI. Glass Prohibition: To prevent accidents, glass objects are not allowed in the pool area. Please use only plastic containers or other safe materials.
VII. Appropriate Behavior: Jumping, pushing, or engaging in any activity that may pose a risk to other pool users is prohibited. Inappropriate behavior may result in expulsion from the pool area.
VIII. Children: Children must be accompanied by a responsible adult at all times. It is the responsibility of parents or guardians to supervise children's activities in the pool.
IX. Compliance with Rules: All guests must strictly adhere to these pool usage rules. The management of 3M Hostel & Suites reserves the right to refuse access or remove any guest who does not comply with these rules.
7. Children:
Children of all ages are allowed as long as they do not disturb the rest of the guests.
Children over 3 years old do not have a special rate.
Additional beds or cribs may be available upon request and may be subject to additional fees.
8. Access to 3M Hostel & Suites:
During Check-In, all guests (adults) will receive a PIN code or a card to enter the Hostel. Further details will be provided at your Check-In.
9. Internal Rules, Behavior, and Hygiene:
For various safety reasons concerning people and property, you may not bring visitors to your private room without reception authorization.
You may not bring visitors to your room under any circumstances if you are in a shared room.
Upon reception/administration authorization, and in an exceptional manner, non-guests may be in the common areas of the Hostel.
ANY GUEST who does not comply with the Hostel's Terms and Conditions, and/or fails to comply with the staff's express orders regarding - among other aspects - the safety and general well-being of all WILL BE EVICTED from the hostel by the Police, and will not be entitled to any refund or compensation.
Please note that there are surveillance cameras in the hostel to ensure the safety and integrity of everyone.
All Hostel STAFF expects every guest to respect all individuals, local residents, and the material goods that the hostel makes available to everyone.
10. Security and Theft:
We are not responsible for valuables left unattended.
Use the available safes to store valuables.
Report any suspicious activity immediately to the hostel staff.
11. Complaints and Comments:
3M Hostel & Suites has a Complaints Book at the reception desk and online.
12. Privacy and GDPR:
We respect your privacy and comply with the General Data Protection Regulation (GDPR).
The personal information provided will be used only for purposes related to your stay and will not be shared with third parties except when required by law.
13. Changes to Terms and Conditions:
We reserve the right to change these terms and conditions at any time without prior notice.
By using the services of 3M Hostel & Suites, you agree to comply with these terms and conditions.
If you have any questions, please contact us.
Enjoy your stay!
Management
tel: +351 961 820 454
email: geral@3mh.pt